Frequently Asked Questions

Most frequent questions and answers
Delivery

Where do we deliver to?

We currently deliver to all postcodes within Mainland UK (excluding Highlands and Islands) 

How are orders delivered?

We use a courier which will attempt delivery to the delivery address as advised at checkout. (This cannot be amended)  If when the courier arrives, you are not available to accept delivery they will endevor to leave with a neighbour. 

PLEASE NOTE: As the order is alcohol this cannot be left with anyone under 18. If you have alternative instructions, please let us know in the additional information section of the checkout. 

What is the cost and timescales of delivery?

The standard delivery charge of £8.99 applies to all purchases under £35. We offer FREE delivery on all purchases over £35. (This option will automatically appear be on the Checkout page when the total is £35+, please ensure you tick the box.) All deliveries are courier class delivery. We will endeavour to prepare and send your order by close of business the Next Working Day, after we have received the order. Therefore please allow 3 working days for delivery before contacting us. 

 

Can I deliver to an address which differs to the billing address?

We certainly offer this, simply input the delivery address as required at the checkout stage. 

Should you wish a gift note to be included please let us know in additional notes section and we will sort this for you. If we are advised of a gift note or the delivery is personalised we will not include any receipts or personal information within the box, these will all be emailed to the email address provided (therefore please ensure this is your email address – should be the billing addresses)

Where do we deliver to?

Beers & Ciders

What size bottles do you offer?

Both our beers & ciders can be purchased in 500ml standard bottles, we do offer other sizes – these will be available at certain times of the year on our speciality page. 

Are your beers and ciders vegetarian?

All of our beers & Ciders are suitable for vegetarians unless otherwise stated.

Do you sell the Corkes range in bottles?

We currently sell the Corkes range on cask only.

How are your Beers Gluten Free? 

Personalised Items

Can I personalise gift packs with a label?

Included in the price of the bottles is the label, therefore we only offer a label service for the bottles, however if you would like any gift packs with a pre designed label then depending on volumes we may be able to accomadate this, please email or call us BEFORE ordering to save any disappointment.

Do you offer the facility to upload my own print ready label?

We are looking into allowing this a facility on our website, however currently we only accept labels via email. We are also looking into adding pre designed labels and we will keep you updated on our social media pages..

Can you amend the size of the bottle labels?

The labels will be hand labelled onto the bottle by one of our team, therefore the bottle labels come in size (200mm x 90mm) as standard.  Depending on the order volume we may be able to amend the label size to suit your needs, please email or call us BEFORE ordering to save any disappointment.

What paper is the label printed on?

All labels are printed on white semi gloss paper. Our label sizes are 90mm x 200mm (round corners) the label sizes are preset and cannot be changed. In order to print to the highest standard we require a print ready hi-resolution jpeg ( min 300 x 300 dpi ) with 3mm bleed area, and NO print marks for in house printing.

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On orders over £35

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